Frequently Asked Questions

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

Evergreen at Southwood offers 5 distinct floor plan options, coming in 1-, 2-, and 3-bedroom layouts. Our apartments range from 711 square feet to an expansive 1,303 square feet. With open-concept layouts, fully equipped kitchens, spacious patios and balconies, and more, our apartments cater to all your needs! Explore our Floor Plans page for availability and pricing or contact our team for more information.

You may install a satellite dish or antenna provided you sign our satellite dish or antenna lease addendum which complies with reasonable restrictions allowed by federal law.

At Evergreen at Southwood, we have you covered with rentable storage closets! Please contact us for availability and pricing.

Residents enjoy access to our fitness center, equipped with strength and cardio machines, free weights, and more!

Evergreen at Southwood apartments feature spacious 1, 2, and 3-bedroom options with open-concept layouts, 9-foot ceilings, and luxury finishes. Enjoy gourmet kitchens with stainless steel appliances, custom wood cabinets, and designer wood-style flooring. Each home includes walk-in closets, a private patio or balcony, air conditioning, ceiling fans, and high-speed internet wiring. Select apartments also offer full-sized washers and dryers, ceramic tile showers, and garden tubs for added convenience and comfort.

Evergreen at Southwood has Amazon Hub lockers for package deliveries! These lockers are available 24/7 for you to pick up your packages at any time after they arrive. The Hub accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub.

Yes! Evergreen at Southwood boasts a lovely pool, complete with comfortable lounge chairs, hammocks, umbrellas, and a firepit.

Our apartments are cable-ready and wired for high-speed internet.

For trash disposal outside of scheduled pickup hours, please use the compactor located by Building 9.

Evergreen at Southwood has Valet Trash services! Trash is collected from your doorstep after 7 pm, 7 days a week.

Yes, we offer an on-call courtesy officer for after-hours noise complaints. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.

Yes, but residents are responsible for painting the walls back to the original color at move-out.

Your total gross income must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

• Valid driver's license from a U.S. state
• Federal or state ID card
• Military ID card
• U.S. passport or card
• Permanent Resident Card

• Foreign Passport with one of the following:
  • Valid copies of Temporary I-551 Employment Authorization
  • Form I-20
  • Form I-94
  • Form I-485

Yes, you can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.

You MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Everyone 18 and older will be listed as a leaseholder for your apartment. If you are the first person filling out the application, you will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If your application has not yet been approved by the leasing office, simply log in to your application, and invite them to complete an individual application. Be sure to contact us to let us know you added someone so we can ensure they are included in the approval process. Note: If your application has already been approved, contact us and we can help.

All roommates must qualify to be approved, but applicants can apply to qualify on their own. All applicants over the age of 18 must be leaseholders.

When you login to your Applicant Portal, any outstanding charges will appear so you can easily make a payment.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

Yes, Evergreen at Southwood is proud to offer a Preferred Employer Program for employees of select businesses, including City of Tallahassee, State of Florida, Tallahassee Memorial Hospital, Capital Regional Hospital, and FSU & FAMU staff. Contact us to learn about exclusive benefits for our Preferred Employers!

Publix and ALDI are located within 2 miles of Evergreen at Southwood.

Evergreen at Southwood features an on-site dog park with a pet waste station, plus convenient access to nearby parks like Tom Brown Dog Park and All Saints Dog Park.

Evergreen at Southwood is in the zone for Conley Elementary School, Fairview Middle School, and James S. Rickards High School. Nearby colleges include Florida State University, Florida Agricultural and Mechanical University, and Tallahassee State College.

Evergreen at Southwood has two EV charging stations! You can also use the following website from the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations

Residents of Evergreen at Southwood enjoy easy access to a range of shopping destinations, such as Southwood Village, Cross Creek Square, and Governor's Square, all within a 3-mile radius.

Tallahassee International Airport is located approximately 10 miles from Evergreen at Southwood.

HCA Florida Capital Hospital is conveniently located just 5 miles from Evergreen at Southwood.

We have electronic lease signing which is super easy and convenient! After your application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Yes, with applicable fees and a month-to-month rent increase.

Yes, with applicable early termination fees listed in your lease agreement.

Anyone not listed on the lease cannot stay in the apartment for more than 7 days in one week, and no more than 14 days in any one month.

Yes, any occupant staying in the apartment home more than 14 days a month must be added to the lease.

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Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Lease terms can range from 7-15 months.

The shortest lease term option we offer is 7 months.

Once your application has been approved, we will contact you by phone and send you a “welcome letter” via email, which will include the amount of your first payment and other important information about your move.

The remaining balance from your security deposit, if applicable, will be refunded once final utility fees and cleaning and/or damage fees are charged.

Rent is due by the 1st of each month.

Yes! You can access the portal using the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, you can make payments, create maintenance requests, and get notified of announcements and calendar events when you turn on push notifications.

As a resident, you will have access to a portal where information on your account, your lease, your utilities, community events and general information and updates will be accessible. We encourage residents to check the portal at least weekly and allow push notifications for community updates.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Dogs of the following breeds or a mix of the following breeds will not be allowed at this community: Chow-Chow, German Shepherd, Doberman Pinscher, Pit Bull Terrier, American Stafford Terrier, Rottweiler, Akita, Bull Mastiff, American Bulldog and any mixed breeds with aggressive tendencies. You can contact our office for more information.

We do not permit exotic pets in our community.

Residents are permitted a maximum of 2 pets per apartment home at Evergreen at Southwood.

Yes, Evergreen at Southwood is pet-friendly! We welcome dogs and cats. Please reference our Pet Policy on our Amenities page or contact us for more information.

Evergreen at Southwood features an on-site dog park, equipped with a pet waste station.

We have open parking for all residents and guests, however, if you would like to reserve a garage parking spot for an additional fee, please contact the office for pricing and availability.

We offer garage rentals for an additional monthly cost. Please contact our team for availability and pricing.

Motorcycles can be parked in any of our uncovered parking spots.

We allow up to two vehicles per household.

No, vehicle registration is not required. Visitors can park in any available uncovered parking space.